Are there phishing scams that target LivePlan users?

Updated on Dec 13, 2016

Palo Alto Software has been made aware of a new phishing scam targeting PayPal users, which poses as a charge authorization for a LivePlan account. This scam attempts to lure its recipients to a fraudulent web site to input personal information and/or download virus-infected programs.

Is the email from LivePlan or Palo Alto Software?

No. The phishing emails may display our company name or publicly known email addresses to appear official, but they are not sent by us. Palo Alto Software will never ask you to share personal information or LivePlan account details by email.

There should never be a situation in which you receive a payment authorization from us without being fully aware that you signed up for a LivePlan account on our web site:


What should I do?

According to PayPal, if you believe you've received a phishing email, follow these steps right away:

  1. Forward the entire email to
  2. Do not alter the subject line or forward the message as an attachment.
  3. Delete the suspicious email from your inbox.

Do not:

  • Respond to the email in any way.
  • Click any links.
  • Open any attachment.
  • Provide any data to any websites mentioned.

For more information about reporting a suspicious email or web site from PayPal, please visit the PayPal security page.

If you believe you’ve received a phishing email that does not involve PayPal, please contact our Customer Advocate team for support.